Widerrufsrecht
Last updated: 16 July 2026
This policy applies to purchases made from DentPDR at www.dentpdr.com. DentPDR is a trading name of BAYNAL LIMITED, a company registered in England and Wales under company number 16981790.
We operate a clear return process for manufacturing defects, incorrect items and goods damaged before delivery. This commercial policy is in addition to, and does not limit, any mandatory consumer rights that apply in your country.
1. Before requesting a return
Please contact us before sending any item. Unauthorised returns may be delayed, refused where permitted by law, or returned to the sender.
Email support@dentpdr.com and provide:
- Your order number;
- The product name and quantity affected;
- A clear description of the issue;
- Clear photographs or video showing the product, packaging, shipping label and issue; and
- The date on which the item was delivered.
If a return is authorised, we will provide the correct return destination and instructions. Our registered office is not a return warehouse. Do not send products to the registered office unless we expressly instruct you to do so in writing.
2. Our 30-day manufacturing-defect return process
You may request a return review within 30 calendar days after delivery if the product:
- Has a manufacturing or material defect;
- Arrived damaged;
- Is materially different from the product ordered; or
- Is missing a component that was stated as included.
To help us assess the product fairly, the item should be complete, clean and returned with all accessories, manuals and components. Please keep and use the original packaging wherever reasonably possible. Missing original packaging does not remove any mandatory legal right relating to faulty, damaged, misdescribed or incorrect goods.
Normal wear, accidental damage, misuse, improper storage, improper installation, unauthorised modification, use outside the product's stated purpose, failure to follow safety instructions, or choosing an incompatible product where compatibility was accurately described are not manufacturing defects.
For adhesives and other condition-sensitive products, we may request evidence of storage, temperature, installation or use where reasonably necessary to distinguish a manufacturing defect from damage caused after delivery.
3. Inspection and available remedies
We may inspect the returned product and the evidence supplied. If a qualifying defect, shipping damage, incorrect item or missing component is confirmed, we will provide the remedy required by applicable law. Depending on the circumstances, this may be:
- Replacement of the missing component;
- Repair;
- Replacement of the product;
- A proportionate price reduction; or
- A refund.
Nothing in this policy removes a consumer's right to reject faulty goods, request repair or replacement, or use another statutory remedy where applicable.
4. Return shipping costs
Confirmed faulty, damaged, incorrect or misdescribed goods
Where goods are faulty, damaged before delivery, incorrect or misdescribed, BAYNAL LIMITED will bear the return cost as required by law. We will provide a prepaid label, arrange collection, or reimburse the tracked return cost for the method we approve. If an approved method is not available, we will agree the return method and cost with you in writing before shipment. Choosing an unapproved premium or expedited service does not require us to reimburse the premium element unless we agreed to it or applicable law requires it.
Change-of-mind or statutory withdrawal returns
For an eligible change-of-mind or statutory withdrawal return, the customer is responsible for the direct return shipping cost unless we agree otherwise or applicable law requires us to pay. Long, heavy or oversized PDR tools may be expensive to return internationally and the cost can be substantially higher than the original outbound shipping charge. If a product cannot normally be returned by standard post, contact us before purchase for an indicative return-cost estimate for your destination and the selected product.
Other voluntary returns
If we exceptionally agree to accept a return that is not required by law and does not involve a defect, the customer is responsible for return shipping, insurance, customs documentation, duties and related charges.
5. UK and EEA consumer right of withdrawal
If you are a consumer in the United Kingdom or European Economic Area and your purchase is covered by distance-selling law, you may normally withdraw from the contract without giving a reason within 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods. If goods from one order are delivered separately, the withdrawal period normally begins after the last item is received.
To exercise this right, send a clear statement to support@dentpdr.com before the withdrawal period expires. You must then send the goods back within 14 days after notifying us, unless we agree to collect them.
You may inspect goods only as you reasonably would in a physical shop. We may reduce the refund to reflect diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
For a valid statutory withdrawal, we will refund the product price and the cost of the least expensive standard outbound delivery option offered for the order. We do not have to refund the additional cost of an express or premium delivery option selected by you. The direct cost of return is your responsibility where this was disclosed before purchase, unless applicable law requires otherwise.
We may withhold the refund until we receive the goods or you provide evidence that they have been returned, whichever occurs first. We will make the refund without undue delay and no later than 14 days after receiving the goods back or receiving acceptable evidence that they were sent back, whichever occurs first.
The statutory withdrawal right may not apply to goods made to your specifications or clearly personalised, goods that become inseparably mixed after delivery, or other products excluded by applicable law. These exceptions do not remove rights relating to faulty or misdescribed goods.
6. Business customers
Business-to-business purchases do not normally include a consumer cooling-off right. Unless mandatory law states otherwise, a business customer's change-of-mind return is accepted only if we agree in writing. Rights relating to confirmed manufacturing defects, incorrect goods and contractual warranties continue to apply.
7. Order cancellation
Contact support@dentpdr.com as soon as possible if you want to cancel an order.
- If the order has not entered fulfilment, we will make reasonable efforts to cancel it.
- If the order has already been packed, handed to a carrier or dispatched, cancellation may no longer be possible. Any applicable withdrawal or return process will then apply after delivery.
- Custom, personalised or specially sourced orders may not be cancellable after production or procurement has started, except where mandatory law provides otherwise.
8. Return condition and packaging
Returns must be packaged securely and include all supplied parts and accessories. Where reasonably possible, use the original product packaging inside a suitable outer shipping box. Do not attach shipping labels directly to retail packaging.
You are responsible for the return parcel until it is delivered to the authorised return destination, except where we arrange collection. Use a tracked and appropriately insured service. We are not responsible for damage caused by inadequate return packaging.
9. Items that cannot be returned for change of mind
Unless mandatory law provides otherwise, change-of-mind returns are not accepted for:
- Gift cards;
- Custom-made, personalised or specially modified products;
- Products that have been materially used, altered, contaminated or damaged after delivery;
- Opened products that cannot safely or lawfully be resold due to their nature; or
- Goods that have become inseparably mixed with other items.
Sale and promotional items retain the same mandatory rights relating to defects, description and fitness for purpose as full-price items.
10. Refunds
Approved refunds are issued using the same means of payment as the original transaction unless you expressly agree otherwise. Processing times after we issue the refund vary by payment provider. We do not charge a refund administration fee.
For a statutory withdrawal, deductions are limited to those permitted by applicable law, such as diminished value caused by handling beyond what is reasonably necessary and any premium outbound-delivery upgrade above the least expensive standard option.
For a voluntary non-statutory return, and only where permitted by law and agreed as part of the return authorisation, we may deduct:
- Missing components or accessories;
- Unpaid return, customs or carrier charges caused by an unauthorised return; or
- Actual costs arising from a refused or uncollected parcel, subject to applicable consumer law.
We will not make a deduction that would remove or reduce a mandatory remedy for faulty, damaged, incorrect or misdescribed goods.
11. Model cancellation form
You may use the following form to exercise a statutory withdrawal right, but you are not required to use it:
To: BAYNAL LIMITED, trading as DentPDR
Email: support@dentpdr.comI/We hereby give notice that I/we withdraw from the contract for the sale of the following goods:
Order number:
Goods ordered:
Ordered on:
Received on:
Customer name:
Customer address:
Signature, if submitted on paper:
Date:
12. Contact
BAYNAL LIMITED, trading as DentPDR
Company number: 16981790
Registered office: Suite 10427, 5 Brayford Square, London, United Kingdom, E1 0SG
Email: support@dentpdr.com
Phone: +44 7345 162183
The registered office is not a return warehouse. An authorised return destination will be supplied after your request is approved.