Last updated: 16 July 2026

This policy explains how orders placed through www.dentpdr.com are processed and delivered. DentPDR is a trading name of BAYNAL LIMITED.

1. Dispatch origin

Orders are fulfilled from our operational warehouse in Turkey. BAYNAL LIMITED's registered office in London is not a warehouse, collection point or return destination.

2. Order processing

In-stock orders are normally processed within 1-2 business days after payment and order checks are completed. Weekends and public holidays in Turkey are not business days.

Preorder, made-to-order, specially sourced, customised, oversized or restricted products may require additional time. Where a different handling time is stated on a product page, at checkout or in the order confirmation, that specific handling time applies.

We may contact you before dispatch to verify an address, product compatibility, destination eligibility, payment, customs information or shipping method.

3. Shipping destinations

We ship only to destinations available at checkout. The availability of a country in a general country selector does not guarantee that every product can be shipped there. Product type, size, weight, adhesive classification, carrier restrictions, sanctions, customs rules and local law may limit delivery.

If checkout does not offer a shipping method, contact support@dentpdr.com before ordering. We do not guarantee that an unsupported destination can be served.

4. Shipping rates and free-shipping thresholds

Shipping rates and free-shipping thresholds vary by destination market, currency, order value, product type and shipping method. The rate and threshold displayed at checkout for your delivery address are controlling.

There is no single worldwide free-shipping threshold. Banners, advertisements or promotional summaries must be read together with the market-specific rate shown at checkout. Oversized, dangerous-goods, remote-area, freight or specially handled products may be excluded from a general free-shipping offer where this is clearly shown before payment.

5. Carriers and shipping methods

We use ShipEntegra and its available logistics partners. Depending on destination, package and service level, the carrier may include UPS, DHL, FedEx, TNT, another parcel partner or a road-freight provider. A carrier named on the Site is an example and is not guaranteed unless it is specifically confirmed for your order.

Economy, standard, express, freight and free-shipping services may use different carriers or routes. We may select or change the carrier where reasonably necessary to complete delivery without materially reducing the service purchased.

6. Delivery estimates

Any delivery date or transit time is an estimate unless we expressly agree a guaranteed delivery date in writing. Delivery can be affected by customs clearance, destination controls, carrier capacity, weather, strikes, remote-area routing, security events, incorrect address information and other circumstances outside our reasonable control.

If no delivery time has been specifically agreed, we will deliver without undue delay and normally no later than 30 days after the contract is formed, as required by applicable consumer law. If delivery is late, a consumer may ask us to complete delivery within a reasonable additional period and may then cancel if we fail to do so. An additional period is not required where we refuse delivery or where an agreed delivery date was essential under applicable law.

7. Tracking

Where tracking is available, we will send tracking information to the email address used for the order. Tracking may take time to update after a label is created or after the parcel is transferred between carriers.

8. Address accuracy

You are responsible for providing a complete and accurate delivery name, address, postcode, telephone number and any customs information requested at checkout.

Contact us immediately if an address is incorrect. We cannot guarantee a change after fulfilment starts. Where permitted by law, additional costs caused by an incorrect or incomplete customer-supplied address, missed delivery, refusal or failure to collect may be charged to the customer.

9. Customs, import VAT and duties

Unless checkout or the order confirmation expressly states that import duties and taxes are included, international orders are shipped on a Delivered at Place basis. The recipient is responsible for import VAT, customs duty, tariffs, brokerage, storage, clearance and other destination charges imposed by authorities or carriers.

These amounts are not controlled by DentPDR and may not be included in the product or shipping price. Please check local import rules before ordering. We cannot declare a false value, description, origin or tariff classification.

If a parcel is refused, abandoned or not collected because destination charges are unpaid, we will handle any refund in accordance with applicable law. Where legally permitted, actual outbound shipping, return freight, customs, storage, disposal and carrier charges may be deducted. We do not apply a blanket forfeiture where mandatory consumer rights require a different outcome.

10. Split shipments, oversized goods and freight

We may split an order into multiple parcels where reasonably necessary. Tracking may be issued separately for each parcel.

Long rods, large lights, stands, tension systems and other oversized equipment may require freight, special packaging, an alternative carrier or an additional quotation. We will contact you before dispatch if the checkout rate cannot reasonably cover the required service.

11. Damaged, missing or incorrect deliveries

Inspect the parcel promptly after delivery. If the parcel or product is damaged, incorrect or incomplete:

• Notify us as soon as reasonably possible at support@dentpdr.com;
• Keep the product, all packaging and the shipping label;
• Provide clear photographs or video of the parcel and product; and
• Do not discard or repair the item before we provide instructions.

We will work with the carrier and provide the remedy required by applicable law. For consumer orders, risk remains with us until the goods are delivered to you or a person identified by you, except where you independently appoint a carrier not offered by us.

12. Lost parcels

A delayed tracking scan does not always mean that a parcel is lost. We may need to complete the carrier's investigation before issuing a replacement or refund. This does not limit any right you have under applicable law for late or failed delivery.

13. Returns

Do not return a parcel to the sender address or registered office without authorisation. Return instructions and the correct destination are provided after approval. See our Return, Cancellation and Refund Policy.

14. Contact

BAYNAL LIMITED, trading as DentPDR
Company number: 16981790
Registered office: Suite 10427, 5 Brayford Square, London, United Kingdom, E1 0SG
Email: support@dentpdr.com
Phone: +44 7345 162183